Our Commitment to Your Privacy
At Chemnexis Pharma, we are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit chemnexispharma.com or place an order with us.
Information We Collect
Personal Data
- Full name & email address
- Shipping & billing address
- Phone number
- Payment details (processed securely)
Usage Data
- IP address & browser type
- Pages visited & time on site
- Referring website
- Cookie identifiers
How We Use Your Information
Order Fulfilment
Process orders, send confirmations, tracking updates, and delivery notifications.
Customer Support
Respond to enquiries and resolve issues with your account or orders.
Site Improvement
Analyse browsing behaviour to improve our website and product catalogue.
Legal Compliance
Meet legal obligations including fraud prevention and regulatory requirements.
Data Sharing & Third Parties
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties under any circumstances.
We share limited data only with trusted providers who help us operate:
Cookies
Essential Cookies
Keeps you logged in, remembers your cart, and processes orders securely. Cannot be disabled without affecting site function.
Analytics Cookies
Help us understand how visitors use the site to improve performance. All data is anonymised.
You can disable cookies at any time in your browser settings.
Data Security
SSL Encryption
All pages and transactions secured via HTTPS.
Secure Payments
Payment details never stored on our servers.
Access Controls
Only authorised personnel can access customer data.
Your Rights
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Delete your personal data from our systems
- Withdraw consent for data processing at any time
- Lodge a complaint with a data protection authority
Policy Updates
Last Updated: September 2026
We may update this policy periodically. When we make significant changes we will update the date above. We encourage you to review this page regularly.